Sasha Oquinn
Lake Charles,LA
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency.
Overview
11
11
years of professional experience
2001
2001
years of post-secondary education
Work History
Restaurant Manager
Steamboat Bill's on the Lake
Lake Charles, Louisiana
02.2021 - 08.2025
- Trained and mentored staff on customer service and menu knowledge.
- Developed staff schedules to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Monitored financial transactions and controlled cash handling procedures effectively.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Cage Supervisor
Golden Nugget Casino
Lake Charles
11.2014 - 02.2021
- Trained new employees on proper handling of monetary transactions, security protocols, and customer service techniques.
- Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
- Investigated suspicious activity or unusual behavior at the cage in order to protect both the casino's assets and its patrons.
- Verified identification documents from customers prior to completing any transaction involving currency exchange or credit card purchases.
- Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
- Supervised daily operations in the casino's cage, ensuring optimal workflow.
Education
Iowa High School
Iowa, LASkills
- Passion for customer satisfaction
- Employee schedule management
- Team management
- Adaptable
- Attention to detail
- Effective communication
- Problem solving
- Team building
Timeline
Restaurant Manager
Steamboat Bill's on the Lake
02.2021 - 08.2025
Cage Supervisor
Golden Nugget Casino
11.2014 - 02.2021
Iowa High School