Sasha Perez
Oklahoma City,OK
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Mercy Hospital Oklahoma City
Oklahoma City, OK
04.2024 - Current
- Provided directions and information to patients and families, enhancing their hospital experience.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Assembled registration paperwork and placed identification bands on patient.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Scanned documents into electronic medical records system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
BSA/AML Compliance Technician
Comanche Nation Casino
Lawton, Oklahoma
11.2021 - 12.2023
- Maintained detailed records of all compliance activities including investigation outcomes, policy revisions, training sessions.
- Assessed existing procedures against federal, state, and local laws, recommending modifications as needed.
- Drafted corrective action plans based on audit results and communicated them to relevant personnel.
- Reviewed and monitored internal policies and procedures to ensure compliance with applicable laws and regulations.
- Updated and maintained databases with current information.
Guest Service Representative
Comanche Nation Casino
Lawton, Oklahoma
11.2018 - 11.2021
- Paid out jackpot winnings,trouble shoot simple problems with gaming machines and maintaining great customer service.
- Assisted customers with placing bets on various casino games.
- Inspected playing equipment prior to use by patrons to ensure proper function.
- Verified customer identification to ensure compliance with gaming regulations.
- Maintained cleanliness of the gaming area by performing periodic cleaning tasks.
- Developed positive relationships with customers through friendly interactions.
- Verified payouts to winners were made correctly according to game rules.
- Processed currency exchanges to provide chips, coins or cash.
- Answered patron questions regarding game rules or casino policies.
- Provided prompt and courteous customer service in a fast-paced environment.
- Calculated and paid out winnings or referred patrons to cashiers.
- Assisted with customer requests and answered questions to improve satisfaction.
Casino Cage Cashier
Comanche Nation Casino
Lawton, Oklahoma
06.2015 - 11.2021
- Redeemed coins and tokens for cash at customer request.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Balanced the cash drawer at the beginning and end of each shift.
- Maintained an accurate record of all transactions in the casino's computer system.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Checked identifications to verify patrons' ages.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Adhered to security protocols while handling large amounts of cash.
- Exchanged money, credit, tickets, or casino chips for patrons.
Education
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ08-2027
High School Diploma -
Cache Highschool
Cache, OK05-2011
Skills
- Customer service
- Problem solving
- Attention to detail
- Professionalism
- Strong empathy
- Multitasking
- Problem-solving
References
References available upon request.
Timeline
Patient Access Representative
Mercy Hospital Oklahoma City
04.2024 - Current
BSA/AML Compliance Technician
Comanche Nation Casino
11.2021 - 12.2023
Guest Service Representative
Comanche Nation Casino
11.2018 - 11.2021
Casino Cage Cashier
Comanche Nation Casino
06.2015 - 11.2021
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma -
Cache Highschool
Similar Profiles
Connie GardnerConnie Gardner
MRI Technologist Intern at Mercy Hospital Oklahoma CityMRI Technologist Intern at Mercy Hospital Oklahoma City
Destiny DuffyDestiny Duffy
Scheduling Coordinator at Mercy Hospital Oklahoma CityScheduling Coordinator at Mercy Hospital Oklahoma City
Kaleb VincentKaleb Vincent
Security Officer at Mercy Hospital Oklahoma CitySecurity Officer at Mercy Hospital Oklahoma City
Thomas PeppersThomas Peppers
ICU Nurse at Mercy Hospital Oklahoma CityICU Nurse at Mercy Hospital Oklahoma City
Kathleen CerrilloKathleen Cerrillo
Administrative Assistant at Oklahoma Human ServicesAdministrative Assistant at Oklahoma Human Services