Sasha Simmonds
Orlando,FL
Summary
Dependable Data Entry Professional with strong organizational, technical, and analytical skills. Maintained superior data accuracy through effective problem-solving and task prioritization. Committed to contributing to team success by leveraging attention to detail and a strong work ethic.
Overview
8
8
years of professional experience
Work History
Account Service Representative
Radius
Remote, FL
2024.03 - 2026.10
- Processed customer requests for new services and changes to existing accounts, ensuring timely updates and customer satisfaction.
- Reviewed and resolved discrepancies in customer accounts, enhancing accuracy and trust in account management.
- Entered source data into database systems with high attention to detail.
- Updated customer information across spreadsheets, forms, and internal tracking systems to maintain accurate records and improve data accessibility.
Medical Service Coordinator
Optum
Remote
2021.03 - 2023.07
- Connected patients to community resources, improving health outcomes and overall well-being.
- Participated in video conferences for team meetings and coaching, fostering collaboration and communication.
- Documented all call information according to standard operating policies and procedures.
- Provided responsive service to address questions and resolve service complaints, ensuring patient satisfaction.
- Delivered fast and friendly service to handle questions and service complaints.
Customer Service Representative
Entertainment Benefits Group (EBG)
2018.05 - 2021.03
- Addressed customer inquiries and suggestions with professionalism to enhance satisfaction.
- Listened actively to customers, resolved concerns promptly, and escalated major issues to ensure effective resolution.
- Managed high volume of customer calls efficiently to minimize wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
Pharmacy Technician - Pharmacy
Everest University
South Orlando, Orlando, FLSkills
- Customer Relationship Management
- Customer Interaction Management
- Customer needs assessment
- Attention to detail
- Data Input Accuracy
- Microsoft Excel
- Software tools
- Workflow optimization
- Problem-Solving Ability
- Team collaboration
- Active Listening
- Policy understanding
Timeline
Account Service Representative
Radius
2024.03 - 2026.10
Medical Service Coordinator
Optum
2021.03 - 2023.07
Customer Service Representative
Entertainment Benefits Group (EBG)
2018.05 - 2021.03
Pharmacy Technician - Pharmacy
Everest University