Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sasha Smith

Career Services Case Manager
Decatur,GA

Summary

Motivated and compassionate professional with hands-on experience in social services and client support. Skilled in helping individuals overcome housing, employment, and personal challenges to achieve long-term stability. Strong background in case management, resource coordination, and building trusting client relationships. Seeking to expand expertise in human services with plans to pursue further education in Psychology and Social Work.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

CASE MANAGER

New Life Community Alliance
03.2025 - Current
  • Efficiently input client data, ensuring accuracy and compliance with privacy standards.
  • Generate detailed reports and analyses to identify client outcome trends.
  • Maintain and update client records, enhancing data consistency.
  • Prepare and organize essential documents, supporting case management.
  • Collaborate with team for data accuracy, improving service delivery.

FREIGHT BROKER

Estes Forwarding Worldwide
02.2021 - 10.2024
  • Managed end-to-end logistics coordination, negotiating with carriers and ensuring timely delivery of freight.
  • Built strong relationships with clients and vendors, resolving issues quickly to maintain satisfaction.
  • Leveraged planning tools to optimize shipment routes and reduce delivery times.
  • Oversaw daily load scheduling, documentation, and tracking, improving delivery reliability by 30%.
  • Negotiated favorable carrier contracts, achieving significant cost savings and enhancing overall service quality for clients.

LOGISTICS COORDINATOR

AEX Group
12.2019 - 02.2021
  • Coordinated shipments, resolving issues, ensuring regulatory compliance, enhancing delivery success.
  • Implemented route plans, managing supply constraints, improving logistics efficiency.
  • Enhanced tracking systems, reducing missed deliveries through proactive communication.
  • Streamlined inventory processes, minimizing stock discrepancies, boosting order accuracy.

Education

BACHELOR OF SCIENCE - LIBERAL ARTS

Cheyney University of Pennsylvania
Cheyney, PA
09.2008 - 05.2012

Skills

  • Case Management
  • Client Assessment
  • Career Coaching
  • Logistics
  • Team Leadership
  • Documentation
  • Microsoft Office
  • Salesforce
  • ClientTrack
  • Route Planning
  • Customer Service
  • Conflict Resolution
  • Crisis Intervention

Accomplishments

  • Efficiently input client data, ensuring accuracy and compliance with privacy standards.
  • Generate detailed reports and analyses to identify client outcome trends.
  • Maintain and update client records, enhancing data consistency.
  • Prepare and organize essential documents, supporting case management.
  • Collaborate with team for data accuracy, improving service delivery.
  • Managed end-to-end logistics coordination, negotiating with carriers and ensuring timely delivery of freight.
  • Built strong relationships with clients and vendors, resolving issues quickly to maintain satisfaction.
  • Leveraged planning tools to optimize shipment routes and reduce delivery times.
  • Oversaw daily load scheduling, documentation, and tracking, improving delivery reliability by 30%.
  • Negotiated favorable carrier contracts, achieving significant cost savings and enhancing overall service quality for clients.
  • Coordinated shipments, resolving issues, ensuring regulatory compliance, enhancing delivery success.
  • Implemented route plans, managing supply constraints, improving logistics efficiency.
  • Enhanced tracking systems, reducing missed deliveries through proactive communication.
  • Streamlined inventory processes, minimizing stock discrepancies, boosting order accuracy.

Timeline

CASE MANAGER

New Life Community Alliance
03.2025 - Current

FREIGHT BROKER

Estes Forwarding Worldwide
02.2021 - 10.2024

LOGISTICS COORDINATOR

AEX Group
12.2019 - 02.2021

BACHELOR OF SCIENCE - LIBERAL ARTS

Cheyney University of Pennsylvania
09.2008 - 05.2012
Sasha SmithCareer Services Case Manager
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