Sasha Waits
Gillsville,GA
Summary
Dedicated and hardworking professional successful at leading and mmotivating team to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Bojangles' Restaurants
Buford, Georgia
05.2023 - Current
- Lead and supervise restaurant employees during assigned shifts and ensure smooth, efficient daily operations.
- Direct employees and delegate responsibilities to ensure all areas of the restaurant are properly staffed and maintained.
- Train, coach, and mentor new and existing employees on company procedures, customer service, food preparation, safety, cleanliness, and performance expectations.
- Lead by example and motivate team members to provide fast, friendly, accurate service.
- Resolved customer concerns and complaints to ensure satisfaction and retention.
- Handle cash, registers, deposits, shift paperwork, and other financial responsibilities accurately and according to company procedures.
- Monitor food quality, portioning, product availability, cleanliness, and food safety throughout each shift.
- Maintain compliance with health, sanitation, food safety, and company standards.
- Managed inventory, stocked supplies, rotated products, controlled waste, and maintained optimal product levels.
- Coached employees to improve performance and meet established standards.
- Work effectively under pressure while managing multiple priorities during busy periods.
- Reported operational challenges to upper management to facilitate effective solutions., staffing concerns, customer feedback, and employee performance information to upper management.
- Trusted by management to handle the majority of daily restaurant responsibilities independently, with the exception of employee scheduling
Crew Member
Bojangles' Restaurants
Rome, Georgia
09.2022 - 04.2023
- Provided excellent customer service during busy meal periods.
- Operated kitchen equipment safely and efficiently for food preparation.
- Prepared food items according to company recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team to meet high-volume demands during peak hours.
- Assisted team members in restocking inventory to ensure product availability.
- Handled cash register transactions accurately and efficiently for customer orders.
Education
Sprayberry High School
Marietta, GASkills
- Restaurant Operations
- Team Leadership & Development
- Employee Training & Coaching
- Cash Handling & Deposits
- Opening & Closing Operations
- Food Safety & Sanitation
- Quality Control
- Inventory & Stock Management
- Waste management
- Problem Solving
- Time Management
- Customer Service & Conflict Resolution
- Working Under Pressure
Certification
- Serve safe certified
Timeline
Shift Leader
Bojangles' Restaurants
05.2023 - Current
Crew Member
Bojangles' Restaurants
09.2022 - 04.2023
Sprayberry High School