Sasha White
Block Island,RI
Summary
Accomplished Front Desk Supervisor with a proven track record at Spring House Hotel, enhancing guest satisfaction and loyalty through expert guest relations and problem-solving skills. Skilled in staff training and POS system operation, significantly improving service delivery and operational efficiency. Demonstrates a strong ability to manage time and staff, ensuring seamless customer experiences.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
The Spring House Hotel (Seasonal)
Block Island, RI
05.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Concierge Supervisor
Sandals Negril
Norman Manley Blvd, Negril Hanover
11.2019 - 05.2022
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
- Oversaw inventory management for the concierge department, maintaining adequate supplies while minimizing costs.
- Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
- Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of hotel guests.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Collaborated with hotel departments to ensure seamless service delivery for all guests.
Server ( Family and Banquet Styled)
Beaches Negril Resort & Spa
Norman Manley Blvd, Jamaica
10.2016 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Hospitality And Tourism Management - Hospitality And Tourism Management
Moneague Community College
Moneague St. Ann Jamaica05.2016
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Staff Training and Development
- Staff Supervision
- Data Entry Efficiency
- POS System Operation
- Complaint Management
Timeline
Front Desk Supervisor
The Spring House Hotel (Seasonal)
05.2022 - Current
Concierge Supervisor
Sandals Negril
11.2019 - 05.2022
Server ( Family and Banquet Styled)
Beaches Negril Resort & Spa
10.2016 - 03.2019
Hospitality And Tourism Management - Hospitality And Tourism Management
Moneague Community College