Sashalee Smith
Wisconsin Dells,USA
Summary
Goal-driven receptionist and aspiring web developer with solid background in front-desk operations across hospitality settings. Skilled in guest services, reservation management, and effective issue resolution. Known for improving workflows and enhancing customer satisfaction through clear communication, and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Mt. Olympus Water & Theme Parks
Wisconsin Dells, WI
10.2024 - Current
- Provided excellent customer service while upholding company policies.
- Assisted guests at check-in, providing information on various services within hotel.
Cashier/Server
MNEG CONSESSIONS
Wisconsin Dells, USA
05.2023 - 09.2024
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Stocker
WALMART
Wisconsin Dells, USA
06.2023 - 09.2023
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Stocked shelves with merchandise to ensure availability of products for customers.
Cashier
CONCEPT ATTRACTIONS: WIZARD QUEST
Wisconsin Dells, USA
05.2022 - 09.2022
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Agent
SUTHERLAND GLOBAL SERVICES
Mandeville, JA
02.2019 - 04.2021
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Ensured compliance with applicable laws when dealing with customers.
Assistant Spanish Teacher
EL INSTITUTO DE MANDEVILLA
Mandeville, JA
09.2016 - 08.2018
- Developed and implemented a Spanish language curriculum to teach students basic grammar, vocabulary, reading, writing, and conversational skills.
- Organized and led interactive activities such as games, role-playing exercises, and other engaging educational materials.
Education
Bachelor of Science - Computer Science
University of Technology, Jamaica
Kingston, JamaicaSkills
- Driving skills
- Computer literacy
- Team collaboration
- Verbal and written communication
- Artistic painting
- Event coordination
- Public speaking
- Customer service excellence
- Time management
- Adaptability and flexibility
- Problem solving
- Attention to detail
- Phone and email etiquette
- Sales assistance
- Interpersonal skills
- Multitasking
- Administrative support
Accomplishments
- Junior-Mayor Manchester, Jamaica
Timeline
Front Desk Agent
Mt. Olympus Water & Theme Parks
10.2024 - Current
Stocker
WALMART
06.2023 - 09.2023
Cashier/Server
MNEG CONSESSIONS
05.2023 - 09.2024
Cashier
CONCEPT ATTRACTIONS: WIZARD QUEST
05.2022 - 09.2022
Customer Service Agent
SUTHERLAND GLOBAL SERVICES
02.2019 - 04.2021
Assistant Spanish Teacher
EL INSTITUTO DE MANDEVILLA
09.2016 - 08.2018
Bachelor of Science - Computer Science
University of Technology, Jamaica
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
- Frank Fedie
Operations Manager
MNEG Concessions,
1881 Wisconsin Dells Pkwy,
Wisconsin Dells, WI,
53965, USA, contact: ffedie@gmail.com, (608) 253-4100
- Corporal Jerome Jones
Chief Programmer
Jamaica Application Technology Solutions
4th Floor Office Centre Building Ocean Boulevard Kingston Mall,
Kingston, Jamaica
contact: blessedchild44@gmail.com, (876) 997-9189
Hobbies and Interests
- Reading
- Driving
- Listening to music
- Learning new languages
- Watching Movies
- Cooking
- Programming
References
- Frank Fedie
Operations Manager
MNEG Concessions,
1881 Wisconsin Dells Pkwy,
Wisconsin Dells, WI,
53965, USA, contact: ffedie@gmail.com, (608) 253-4100
- Corporal Jerome Jones
Chief Programmer
Jamaica Application Technology Solutions
4th Floor Office Centre Building Ocean Boulevard Kingston Mall,
Kingston, Jamaica
contact: blessedchild44@gmail.com, (876) 997-9189
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