Sashe'a Hawkins
Charlotte,NC
Summary
Proven problem-solver and efficient team player with expertise in packaging, attention to detail, and exceeding productivity targets at Amazon. Proficient in Microsoft Office and skilled in fostering client relationships, consistently meeting performance benchmarks at U.S. Bancorp. Strong analytical, communication, and teamwork abilities, with a proven capacity to adapt quickly to new environments. Committed to contributing to team success, and pursuing continuous learning and professional growth.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
Sterling Heights, MI / Charlotte, NC
10.2024 - 12.2025
- Maintained safe working conditions around operational machines.
- Performed inventory control tasks, including counting and stocking merchandise.
- Assembled orders and packed items for shipment, ensuring accurate and timely delivery.
- Utilized technology to improve efficiency in the order-picking process.
- Handled heavy lifting tasks and staged deliveries for driver pickups.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
CEFS Contact Center Personal Banker
U.S. Bancorp
Michigan
02.2023 - 03.2024
- Built trust with clients through effective communication and relationship-building.
- Supported customers with account openings, closings, and financial transactions.
- Handled 150–200 inbound calls daily, providing timely and accurate assistance.
- Processed payments, transfers, and check reorders with strict compliance.
- Exhibited expertise in conflict resolution with effective de-escalation techniques.
CEFS Contact Center Personal Banker
U.S. Bancorp
Michigan
02.2023 - 03.2024
- Built trust with clients through effective communication and relationship-building.
- Supported customers with account openings, closings, and financial transactions.
- Handled 150–200 inbound calls daily, providing timely and accurate assistance.
- Processed payments, transfers, and check reorders with strict compliance.
- Exhibited expertise in conflict resolution with effective de-escalation techniques.
Health Care Customer Service Advocate
Humana
Detroit, MI
04.2021 - 12.2022
- Promoted superior customer experience by addressing concerns with empathy and swift resolution.
- Managed high call volumes during peak hours while prioritizing urgent cases.
- Coordinated front-office patient services including scheduling and transportation.
- Communicated clearly with patients, clients, team members, and leadership.
- Accurately entered data into Carenet and EMR systems.
- Verified patient insurance and handled inquiries from patients and third-party vendors.
Education
High School Diploma - undefined
Oak Park High School
Oak Park, MISkills
- Technical support
- Data Entry, Microsoft Office, Zendesk, Salesforce, Microsoft Outlook, 30 WPM Typing Speed
- Warehouse & Operations:
- Packaging and Labeling, Order Fulfillment, Heavy Lifting, Inventory Control, Problem-Solving, Attention to Detail
Timeline
Fulfillment Associate
Amazon
10.2024 - 12.2025
CEFS Contact Center Personal Banker
U.S. Bancorp
02.2023 - 03.2024
CEFS Contact Center Personal Banker
U.S. Bancorp
02.2023 - 03.2024
Health Care Customer Service Advocate
Humana
04.2021 - 12.2022
High School Diploma - undefined
Oak Park High School