Ensure an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
Accurately process and prepared merchandise for the sales floor following company procedures and standards
Active role in training and mentoring associates in merchandise guidelines and protection
Took charge of front end of the store, answering assistant calls, paid hold furniture purchased by customers, loading furniture into customers vehicle
787 Coffee Puerto Rican Company
07.2023 - 10.2023
Prepare and serve coffee and other beverages to customers
Ensure that the café is clean and well maintained
Take customer orders and process payments
Maintain an inventory of coffee beans, milk, and other supplies
Provide excellent customer experience and address customer concerns
Share 787 story and culture with customers
Have knowledge about the different types of coffee and latte Art
Greet, upsell, connect, make latte art, and thank with purpose
Make connections and impact 1 customer at a time
Server
Flix Brewhouse
11.2022 - 07.2023
Greeting and accommodating guests, building a positive experience from the first interaction, keeping the customers happy and the store running smoothly
Delivered food and drinks quietly throughout the movie experience including serving craft beer, pizza, burgers, and freshly popped popcorn and upselling products
Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coins for making change
Sanitized all tables, seats, sweep and vacuum the theater within a time limit to prepare for the next showing
Rewarded employee of the month in May 2022
Trained new team members to company standards and efficiently helped when needed
Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner
Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests; Assesses Guest demeanor and identifies when behavior should be called to the attention of a manager
Assisted with any requests from managers and team members when help is needed during rushes
Cashier
Krispy Kreme
04.2021 - 11.2022
Bring joy to customers by answering questions, providing them with delicious doughnuts, taking orders and accepting payments at the register
Ensure doughnuts and all other products are made to perfection, and as fresh as possible for guests
Prepare toppings and ingredients such as glaze, fillings, and icing from scratch
Keep the shop in perfect condition by doing things such as sweeping or mopping, cleaning the dining room/customer area, stocking and cleaning restrooms, cleaning windows, and ensuring that the exterior is clean too
Helped with other duties assigned in order to reach customer satisfaction and happiness
Brew hot and iced coffee in a timely manner before opening hours and during rushes
Education
High School Diploma -
Del Valle High School
El Paso, TX
06-2017
Skills
Customer service
Heavy lifting
Sales assistant
Availability to work flexible hours which include evenings, weekends, and holidays
Committed to treating colleagues and customers with respect