Results-driven Business Operations Specialist with expertise in data analysis, KPI monitoring, and process optimization. Proven ability to deliver actionable insights through advanced Excel and business reporting.
Work History
Business Operations Specialist
4 Years 3 Months
Optum | Eden Prairie, Minnesota | 07.2022 - 10.2026
Collaborated with cross-functional teams to gather and document reporting requirements.
Analyzed data sets to spot trends and support business reporting.
Performed regular audits and validation checks to support data accuracy.
Presented findings to stakeholders, facilitating informed decision-making processes.
Generated weekly and monthly reports to assess progress toward business goals.
Tracked KPIs to pinpoint inefficiencies and potential risks.
Conducted regular audits on existing processes and systems to ensure the accuracy of data.
Utilized advanced Excel formulas and functions to support infrastructure.
Gathered, analyzed and formatted large amounts of data into meaningful information.
Clinical Administrative Coordinator
5 Years
Optum | Eden Prairie, Minnesota | 07.2017 - 07.2022
Managed medical records and patient data in electronic health record systems.
Managed administration of patient benefits and services according to state and federal guidelines.
Collaborated with clinical team members regarding administration and filing for patient referrals and service authorization.
Assisted in maintaining compliance with healthcare regulations and policies.
Organized training sessions for new staff on administrative procedures.
Developed training materials for new employees on procedures related to clinical operations.
Processed patient data documents, reports, and case management files to assist clinical staff operations.