Summary
Overview
Work History
Education
Skills
Timeline
Generic

Satara Williams

Stillwater,OK

Summary

A motivated, resilient and compellingly persuasive individual who has a genuine interest in working with and helping customers. Having a professional appearance and a respectful, business-like manner. A team player, who is able to work to timely demands and effectively manage multiple workloads.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

NexRep
Las Vegas, NV
01.2022 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Representative

Concentrix (WAH)
USA, TX
12.2018 - 11.2021
  • Provide a positive customer experience by handing inbound customer calls in an effort to retain customer satisfaction
  • Recommending appropriate solutions to customers
  • Answering customer questions regarding product offerings, billing, equipment, features, service plan, activation and/or changes to account
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Laundry Attendant

Hilton
Dallas, TX
07.2015 - 11.2018
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas
  • Resolved guest complaints
  • Used different types of machines, including computer-operated models to complete laundry loads
  • Adhered to safety practices to decrease laundry-related accidents
  • Moved loads between machines, operated ironing equipment and folded laundered items

Laundry Aide

Lancaster Rehabilitation Center
Lancaster, Tx, TX
09.2014 - 06.2015
  • Loaded and unloaded washers and dryers, observing correct operating instructions
  • Transported soiled laundry to washers to be pre-treated and cleaned
  • Maintained correct equipment settings such as spin speed, temperature and fill level to avoid machine issues and stoppage
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas

Education

GED -

Dallas Urban League
Dallas, TX

Skills

  • High-energy attitude
  • Inbound and outbound calling
  • Adaptive team player
  • Problem-solving abilities
  • Adaptability to change
  • Works well independently

Timeline

Customer Service Representative

NexRep
01.2022 - 07.2024

Customer Service Representative

Concentrix (WAH)
12.2018 - 11.2021

Laundry Attendant

Hilton
07.2015 - 11.2018

Laundry Aide

Lancaster Rehabilitation Center
09.2014 - 06.2015

GED -

Dallas Urban League

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