Sativa Howard
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, who has knowledge of service delivery and proven multitasking abilities.
Overview
15
15
years of professional experience
Work History
Server
Yard House Restaurant
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Package Handler
FedEx:Ground
04.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
Server
Starbucks
01.2019 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Stylist
Phenomenal Hair Salon
05.2009 - 04.2019
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
Education
Associate of Arts - Liberal Arts And General Studies
Housatonic Community College
Bridgeport, CT06.2019
Skills
- Customer Experience
- Critical Thinking
- Quality Control
- Customer Relations
- Time Management
- Interpersonal
Timeline
Package Handler
FedEx:Ground
04.2022 - Current
Server
Yard House Restaurant
02.2022 - Current
Server
Starbucks
01.2019 - 04.2022
Stylist
Phenomenal Hair Salon
05.2009 - 04.2019
Associate of Arts - Liberal Arts And General Studies
Housatonic Community College
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