Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Satori Tulu

Seattle,WA

Summary

Organized and dedicated Partner. A proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Tryer Lab Partner

Starbucks
01.2023 - Current
  • TRYER LAB PARTNER | 01/2023 to Current
  • Starbucks - Seattle, WA
    •Collaborates with project teams and implementation specialists to give constructive feedback for business optimization and innovation Champions Starbucks brand and culture by working collaboratively and embodying mission and values of Starbucks
    •Leads and supports incoming partners for onboarding training
    • Supports testing integrity by adhering to Starbucks product recipe and presentation standards
    • Manages challenges in ambiguity and fast-paced environment
    • Facilitates Empathy Experience program and assists in creating training plan for groups of 4- 9 participants

Barista Trainer

Starbucks
09.2019 - 01.2023
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Resolves customer concerns by implementing "LATTE" method to maintain brand loyalty and helped increase customer satisfaction scores by 45%.
  • Facilitates positive work environments where individuals from marginalized groups felt safe and
    welcomed, and that their needs are met
  • Repairs minor issues and maintained espresso equipment and coffee machines for smooth functioning

Assistant

Oromo Cultural Community Center
01.2017 - 04.2022
  • Processed financial documents including contracts, expense reports and invoices for both clients and staff of 3 - 40.
  • Arranged domestic and international travel, hotel and transportation needs for staff and clients of 4 - 28.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance
  • Scheduled and coordinated meetings and calendars
  • Coordinated large-scale events and department activities, including venue acquisition, catering
    service and guest list development
  • Recorded meeting minutes to provide historical account of actions, measure progress against
    strategic plan and drive accountability.
  • Edited documents to improve accuracy of language, flow and readability.
  • Set up conference rooms, technology and materials to facilitate meetings.

Education

High School Diploma -

Columbia Virtual Academy
Kettle Falls, WA
07.2021

Skills

    Administrative support
    Scheduling
    Food Handler Certification
    Travel coordination
    Clerical Support
    Legal Document preparation
    Microsoft Word, Excel, Access, PowerPoint and Outlook
    Telephone Etiquette
    Interview
    Quality Control
    Evidence Gathering
    Legal Research
    Inventory Management
    Detail oriented
    Well versed in data security protocols

  • Interpersonal skills

Accomplishments

    • Operational Greatness (Hack Week 2023)
    • Barista Trainer
    • Partner of the Quarter
    • Bravo Awards
    • Coffee Master

Timeline

Tryer Lab Partner

Starbucks
01.2023 - Current

Barista Trainer

Starbucks
09.2019 - 01.2023

Assistant

Oromo Cultural Community Center
01.2017 - 04.2022

High School Diploma -

Columbia Virtual Academy

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Satori Tulu