Satori Tulu
Summary
Organized and dedicated Partner. A proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
09.2019 - Current
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Resolves customer concerns by implementing "LATTE" method to maintain brand loyalty and helped increase customer satisfaction scores by 45%.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
Tryer Lab Partner
Starbucks
01.2023 - 10.2023
- Collaborates with project teams and implementation specialists to give constructive feedback for business optimization and innovation
- Leads and supports incoming partners for onboarding training
- Supports testing integrity by adhering to Starbucks product recipe and presentation standards
- Manages challenges in ambiguity and fast-paced environment
- Facilitates Empathy Experience program and assists in creating training plan for groups of 4- 9 participants
Community Administrative Assistant
Oromo Cultural Community Center
01.2017 - 04.2021
- Processed financial documents including contracts, expense reports and invoices for both clients and staff of 3 - 40 per quarter
- Arranged domestic and international travel, hotel and transportation needs for staff and clients of 4 - 28 per quarter
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance
- Scheduled and coordinated meetings and calendars for multiple managers
- Coordinated large-scale events and department activities, including venue acquisition, catering
service and guest list development - Recorded meeting minutes to provide historical account of actions, measure progress against
strategic plan and drive accountability - Proofreads documents to improve accuracy of language, flow and readability
- Set up conference rooms, technology and materials to facilitate meetings
Education
High School Diploma -
Columbia Virtual Academy
Kettle Falls, WA06.2021
Skills
- Administrative support
- Scheduling
- Travel coordination
- Proven problem - solving skills
- Legal Document preparation
- Proficiency in Microsoft Word, Excel, Access, PowerPoint and Outlook
- Telephone Etiquette
- Evidence Gathering
- Interpersonal Skills
- Inventory Management
- Detail oriented
- Ability to handle confidential and sensitive information
- Tracking or analyzing budgets
Timeline
Tryer Lab Partner
Starbucks
01.2023 - 10.2023
Barista Trainer
Starbucks
09.2019 - Current
Community Administrative Assistant
Oromo Cultural Community Center
01.2017 - 04.2021
High School Diploma -
Columbia Virtual Academy
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