Saud Alay
Newport News,Virginia
Summary
Driven Assistant Manager with a proven track record at New Square, enhancing customer satisfaction and team productivity through effective leadership and problem-solving skills. Excelled in staff management and customer relations, fostering a positive work environment and achieving significant improvements in operational efficiency. Skilled in money handling and team motivation, demonstrating a commitment to excellence and results.
Overview
1
1
year of professional experience
Work History
Assistant Manager
New Square
11.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
JD Sports
12.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Member
Five Guys
04.2024 - Current
- Worked front counter, grill, dressing, dishes
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Architectural Engineering
Seminole State College of Florida
Sanford, FL05.2028
High School Diploma -
Hagerty High School
Oviedo, FL05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Money Handling
- Customer Relations
- Product and service knowledge
- Team motivation
- Training and mentoring
- Goal-Oriented
- Staff Management
- Data Entry
Timeline
Crew Member
Five Guys
04.2024 - Current
Supervisor
JD Sports
12.2023 - 06.2024
Assistant Manager
New Square
11.2023 - 06.2024
No Degree - Architectural Engineering
Seminole State College of Florida
High School Diploma -
Hagerty High School
Similar Profiles
Kylie EblingKylie Ebling
Assistant Manager at New SquareAssistant Manager at New Square
Saskya HilaireSaskya Hilaire
Sales associate, stock, customer service, and cashier. at New SquareSales associate, stock, customer service, and cashier. at New Square
Alexander MillerAlexander Miller
Retail Sales Associate at New SquareRetail Sales Associate at New Square