Saudia Belcher
Kansas City,MO
Summary
Proven Credit Card Specialist with a track record of enhancing customer satisfaction and reducing fraudulent transactions at UMB Bank. Skilled in application processing and client relationship building, I streamlined approval processes and improved team knowledge through updated training materials. My proficiency in banking systems and effective communication has consistently elevated customer and team experiences. Also skilled in cash handling,safe account inputting overages and shortages. Cashier customer service.
Overview
6
6
years of professional experience
Work History
Credit Card Specialist
UMB Bank
Kansas City, MO
03.2018 - Current
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Streamlined the application process for faster approvals, ensuring a positive customer experience.
- Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Updated training materials for new hires within the Credit Card Specialist team, enhancing employee knowledge of industry best practices.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Cash Accountability, Cashier
Hy-Vee Grocery Store
Raytown, MO
04.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma - Required
Hickman Mills High School
Kansas City, MO05.1995
Skills
- Client Relationship Building
- Application processing
- Transaction monitoring
- Payment Processing
- Dispute Resolution
- Credit adjustments
- Banking systems proficiency
- Card activation
- Verbal and written communication
- Loan Documentation
- Proficient in Software
Timeline
Cash Accountability, Cashier
Hy-Vee Grocery Store
04.2023 - 05.2024
Credit Card Specialist
UMB Bank
03.2018 - Current
High School Diploma - Required
Hickman Mills High School