Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Saugat Pandit

Houston,TX

Summary

Agile and adaptable staff leader with a proven track record of success. Motivates teams with a positive attitude and consistently delivers exceptional results. Expertise in training employees and implementing organized approaches to efficiently handle daily planning, scheduling, and customer service. Forward-thinking mindset prioritizes diplomatic communication to maximize engagement and satisfaction for customers and team members.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Digital Coach

Walmart
09.2023 - Current
  • Leads and develops the Ecommerce / total store teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach)
  • Communicating and collaborating with all levels of associates regarding store operations.
  • Utilizing technology, business initiatives, merchandising, and company direction.
  • Introducing and leading company change efforts; providing clear expectations and guidance to implement
    business solutions; and communicating business objectives to teams effectively.
  • Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
  • Drives the ecommerce / total store financial performance and sales by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales.


Front-End Coach

Walmart
02.2022 - 09.2023
  • Developing and implementing a timeline and strategy and ensuring that the team carries task efficiently and effectively to achieve the organization goals
  • Conducting performance reviews on a daily, weekly, or monthly basis
  • Empowering team members with skills and ability to boost their confidence, product knowledge, communication skills, and delivery
  • Maximizing the potential of the team members by overseeing and conducting their training

Data Analyst Intern

Quartet Engineers PLLC
06.2021 - 12.2021
  • Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
  • Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
  • Generated standard and custom reports to provide insights into business performance.

Web Development Intern

Everest Media & Marketing LLC
01.2021 - 06.2021
  • Assist on building and managing websites
  • Creating advertisements related to the marketing aspect of the company
  • Assisting senior developers in specific projects and tasks
  • Enhanced user experience by developing responsive website layouts and implementing cross-browser compatibility.
  • Provided ongoing support for site updates and modifications, ensuring seamless transitions during client-requested changes.

Customer Service Manager

Walmart
03.2020 - 10.2020
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Monitor customer preference to determine the focus of sales efforts
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals

Customer Service Associate

Walmart
05.2019 - 03.2020
  • Provide excellent customer service to every customer in the store

Customer Service Associate

JCPenney
05.2018 - 04.2019
  • Provide customer service by greeting and assisting customers
  • Responding to customer's questions and take care of any inconvenience

Education

Computer Engineering Technology

University of Houston-Main Campus
Houston, Texas

Skills

    Effective Communication

    Group leadership

    Team Development

    Problem solving

    Time management

    Excellent Customer Experience

    Technical Skills

    C programming

    Python

    MS Office

    IOS / Android

    FPGA

    Data Management

Certification

Python Programming, E-Cornell University, 2021

Languages

English
Full Professional
Nepali
Full Professional
Hindi
Full Professional

Timeline

Digital Coach

Walmart
09.2023 - Current

Front-End Coach

Walmart
02.2022 - 09.2023

Data Analyst Intern

Quartet Engineers PLLC
06.2021 - 12.2021

Web Development Intern

Everest Media & Marketing LLC
01.2021 - 06.2021

Customer Service Manager

Walmart
03.2020 - 10.2020

Customer Service Associate

Walmart
05.2019 - 03.2020

Customer Service Associate

JCPenney
05.2018 - 04.2019

Computer Engineering Technology

University of Houston-Main Campus

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Saugat Pandit