SAUGONDA WILLIAMS
Forney,TX
Summary
Dynamic professional with experience as a Teaching Assistant at Mesquite ISD, adept at fostering positive learning environments and supporting students with special needs. Proven relationship-building and complex problem-solving skills, consistently exceeding expectations in diverse roles, including as a Collections Agent, where I achieved outstanding debt recovery results through effective negotiation strategies.
Overview
6
6
years of professional experience
Work History
Teaching Assistant
Mesquite ISD
08.2021 - Current
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Collections Agent
Southwest Credit Systems
03.2019 - 06.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Education
Some College (No Degree) - Social Work
Eastfield College
Mesquite, TXHigh School Diploma -
W.W. SAMUELL HIGH SCHOOL
Dallas, TX07-1992
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Complex Problem-solving
Timeline
Teaching Assistant
Mesquite ISD
08.2021 - Current
Collections Agent
Southwest Credit Systems
03.2019 - 06.2021
Some College (No Degree) - Social Work
Eastfield College
High School Diploma -
W.W. SAMUELL HIGH SCHOOL
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