Saul Cerritos-Rojas
Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Service Delivery Specialist
Kings Toyota Kings Auto Mall
2024.03 - Current
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
- Analyzed load-related documentation and completed and accurate records.
- Loaded and unloaded cargo to sustain integrity of goods delivered.
Lube Service Technician
Kings Toyota Kings Auto Mall
2023.12 - 2024.03
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
Landscaper
R.L Galan Landscaping
2023.05 - 2024.11
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Deli Clerk
Krogers
2023.02 - 2023.05
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Monroe Highschool
Monroe05.2022
Skills
- Customer Satisfaction
- Incident Management
- Service Level Agreement Management
- Business Process Mapping
- Fluent in Spanish and able to work with customers
Languages
Spanish
Native or Bilingual
Timeline
Service Delivery Specialist
Kings Toyota Kings Auto Mall
2024.03 - Current
Lube Service Technician
Kings Toyota Kings Auto Mall
2023.12 - 2024.03
Landscaper
R.L Galan Landscaping
2023.05 - 2024.11
Deli Clerk
Krogers
2023.02 - 2023.05
High School Diploma -
Monroe Highschool
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