Summary
Overview
Work History
Skills
Timeline
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Saul Fernandez

Avondale,AZ

Summary

Friendly Server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

9
9
years of professional experience

Work History

Server/Trainer

Yard House
Glendale, AZ
03.2020 - 11.2023
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Analyzed feedback from surveys conducted after each session to measure effectiveness of instruction methods used.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Worked directly with servers for more than 5 shifts during training process.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Explained goals and expectations required of trainees.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Worked flexible hours across night, weekend, and holiday shifts.

Server

Oregano Pizza Bistro
Goodyear, AZ
02.2018 - 03.2020
  • Set up tables in between patrons to reduce wait times.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Server/Bartender/Trainer

Manuels Mexican Food
Goodyear, AZ
12.2014 - 02.2018
  • Provided a great dining experience for each customer by interacting with each guest making sure there dining experience was both memorable and exciting. Helped my coworkers so that each shift can be successful and run as smoothly as possible.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Skills

  • Point of Sale (POS) System Operations
  • Menu Memorization
  • Dish Preparation
  • Guest Relations Management

Timeline

Server/Trainer

Yard House
03.2020 - 11.2023

Server

Oregano Pizza Bistro
02.2018 - 03.2020

Server/Bartender/Trainer

Manuels Mexican Food
12.2014 - 02.2018

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Saul Fernandez