Saul Gomez
Los Angeles,CA
Summary
Dedicated Claims Customer Service Representative experienced in supporting high-volume customers and resolving complex issues. Expertise in documentation accuracy and conflict de-escalation within fast-paced environments. Committed to clear communication and customer satisfaction, aiming to enhance the Instant Return team at Hertz.
Overview
6
6
years of professional experience
Work History
Claims Customer Service Representative
Progressive
Torrance, CA
11.2023 - Current
- Assisted customers in filing claims by gathering information, verifying details, and accurately documenting issues to ensure smooth processing.
- Explain charges, coverage, and next steps clearly to ensure customers understand their responsibilities and available options.
- Resolved customer concerns through effective communication and problem-solving; escalated complex cases as needed to facilitate timely resolution.
- Maintain a friendly, calm, and professional demeanor while supporting customers who may be stressed or frustrated.
- Managed high volume of calls and inquiries while meeting quality, accuracy, and service-level expectations to enhance customer satisfaction.
Return Agent
Alamo Car Rental
Inglewood, California
06.2020 - 11.2023
- Conducted thorough inspections of returned vehicles for damages and cleanliness.
- Processed vehicle returns with precision, contributing to streamlined operations.
- Assisted customers with inquiries, delivering exceptional service during vehicle return.
Education
High School Diploma -
King Drew
Los Angeles, CA06-2016
Skills
- Return processing
- Invoice review and explanation
- Vehicle inspection and damage identification
- Time management
- Effective communication
- Conflict resolution
Timeline
Claims Customer Service Representative
Progressive
11.2023 - Current
Return Agent
Alamo Car Rental
06.2020 - 11.2023
High School Diploma -
King Drew