Open To Work
Stephanie De Winter
De Pere,WI
Summary
Detail-oriented Customer Service Representative with expertise in resolving complaints and ensuring customer satisfaction through effective communication and problem-solving. Managed returns, exchanges, and payment processing while providing accurate product information. Maintained composure in high-pressure environments, fostering positive customer relations and enhanced guest experiences.
Overview
1
1
Language
11
11
years of professional experience
Work History
Customer Service Representative
Kwik Trip
Ashwaubenon, Wisconsin
07.2025 - Current
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Managed returns, exchanges, and customer concerns with professionalism, ensuring positive experiences.
- Answered customer inquiries and provided accurate information regarding products and services.
- Interacted with guests at Kwik Trip to ensure a pleasant visit., addressing inquiries with friendly and accurate service.
- Processed cash, card, and mobile payments at Kwik Trip registers.
Hospitality Worker
D2 Sports Bar
Hobart, WI
04.2024 - 02.2025
- Welcomed guests at D2 Sports Bar and guided seating
- Took food and drink orders for bar and dining guests
- Served beverages and meals during high-traffic sports events, enhancing guest enjoyment.
- Delivered attentive customer service to ensure guest satisfaction throughout dining experience.
- Coordinated special events such as banquets and corporate functions according to guest specifications, ensuring seamless execution.
Lead Teacher
Green Bay Academy
Green Bay, Wisconsin
04.2022 - 05.2024
- Led classroom instruction at Green Bay Academy using age-appropriate lesson plans.
- Developed and implemented strategies enhancing student learning outcomes.
- Worked with teachers to design interactive lessons and increase student success.
- Guided student behavior through clear expectations and positive redirection, fostering a supportive classroom environment.
- Managed daily routines and transitions in Green Bay Academy classrooms.
- Communicated regularly with families regarding classroom updates and student concerns, strengthening home-school connections.
Certified Nursing Assistant
Marla Vista
Green Bay, WI
09.2015 - 12.2021
- Monitored vital signs, promptly reporting changes to ensure timely medical attention.
- Responded quickly to emergency situations involving sudden illness or injury.
- Facilitated safe transfers and repositioning, promoting mobility and preventing injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided personal care to Marla Vista residents, enhancing comfort and dignity.
Education
Bay Port High School
Green Bay, WISkills
- POS systems
- Payment processing
- Returns processing
- Complaint resolution
- Customer relations
- Active listening
- Problem solving
- Team collaboration
- Typing proficiency
- Return processing
- Conflict resolution
- Multitasking and organization
Languages
Spanish
Limited
Affiliations
- In my free time, I enjoy exploring nature with my children
- I also love baking cookies, and I am told that I am so creative, I should sell them!
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkTimeline
Customer Service Representative
Kwik Trip
07.2025 - Current
Hospitality Worker
D2 Sports Bar
04.2024 - 02.2025
Lead Teacher
Green Bay Academy
04.2022 - 05.2024
Certified Nursing Assistant
Marla Vista
09.2015 - 12.2021
Bay Port High School