Toshina LookingGlass
Oklahoma City,OK
Summary
Customer Service Specialist experienced in addressing product inquiries and assisting with purchasing decisions. Achieved high levels of customer satisfaction through personalized assistance, timely complaint resolution, and effective collaboration with team members. Prioritized and managed multiple tasks in fast-paced environments, handling escalated customer support issues with composure.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Bed Bath & Beyond
Oklahoma City, OK
08.2013 - 07.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints with calm communication and store policy guidance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Managed online order processing and fulfillment.
- Maintained checkout accuracy during high-volume customer service periods
- Coordinated with sales floor teams to locate merchandise and assist shoppers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Hardlines Team Member
Target
Oklahoma City, OK
09.2011 - 08.2013
- Stocked hardlines merchandise on Target salesfloor and backroom.
- Zoned aisles to maintain clean, organized Hardlines presentation.
- Replenished shelves using Target inventory and backroom stock.
- Set and adjusted planograms for seasonal hardlines displays.
- Inspected merchandise for damages or defects prior to stocking shelves.
- Processed incoming freight and sorted merchandise by department.
- Maintained a clean, organized work area at all times.
- Replenished merchandise on store shelves as needed.
- Assisted guests with product locations and aisle directions.
- Provided excellent customer service by greeting customers and responding to inquiries in a timely manner.
- Operated cash register accurately and efficiently to process payments from customers.
- Checked expiration dates on food items to ensure freshness of product.
- Attended weekly staff meetings in order to stay informed of any changes or updates.
- Worked with team members to efficiently complete daily tasks and improve workflow. in order to complete tasks quickly and efficiently.
Education
Associate Degree in Personal Training - Personal Training And Fitness Assessments
Heritage College
Oklahoma City, OK 03.2011 - 08.2012
Skills
- Point of sale systems
- Order processing
- Return processing
- Customer relationship management
- Cash handling
- Microsoft Excel
- Problem solving
Timeline
Customer Service Representative
Bed Bath & Beyond
08.2013 - 07.2018
Hardlines Team Member
Target
09.2011 - 08.2013
Associate Degree in Personal Training - Personal Training And Fitness Assessments
Heritage College
03.2011 - 08.2012