Janiya Hayes
Brandon
Summary
Dedicated customer service professional with two years of experience providing exceptional service in various industries, including healthcare and retail. Skilled at addressing customer inquiries, resolving issues, and ensuring satisfaction through effective communication and problem-solving. Recognized for a friendly and professional demeanor, active listening skills, and the capability to manage challenging situations while maintaining positive relationships with customers.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Maximus Federal
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Helping individuals complete enrollment forms for health insurance plans, with the marketplace, ensuring all required information is accurately provided.
- Educating applicants about different healthcare plans and coverage options, helping them understand which plan best fits their needs.
- Verifying the applicant's personal details, income, and eligibility criteria to ensure they qualify for a specific healthcare plan
- Addressing applicants' questions related to plan details, eligibility, or the enrollment process.
- Helping resolve issues during the application process, such as incorrect information, eligibility
- Updating and maintaining customer information in databases, ensuring records are accurate and up to date.
Customer Service Associate
Staples
10.2023 - 03.2024
- Collaborated with the warehouse team to ensure accurate shipping of orders.
- Organized and managed incoming shipments, including verifying accuracy and condition of products.
- Provided customers with accurate information about their orders' status.
- Received payments from customers for shipped goods via cash, check, or credit card transactions.
- Provided information about products and services available to customers.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
Associate Degree In Nursing - Pursuing
Hillsborough Community College
Tampa, FLHigh School Diploma -
South County Career Center
Ruskin, FL05-2024
Skills
- Customer Support
- Team Collaboration
- Point of sale systems
- Data Entry and Documentation Accuracy
- Conflict Resolution and Problem-Solving
- Call Center Operations
Timeline
Customer Service Representative
Maximus Federal
08.2024 - Current
Customer Service Associate
Staples
10.2023 - 03.2024
High School Diploma -
South County Career Center
Associate Degree In Nursing - Pursuing
Hillsborough Community College
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