Saul Recinos
West Valley City,UT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wells Fargo
06.2022 - Current
- Optimized customer support by establishing collaborative service environment.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Painter
SME Steel
07.2021 - 06.2022
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
Credit Card Specialist
Discover
06.2019 - 06.2020
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Maintained product details and protocols to comply with contracts and disclosures.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Completed and processed write-off and close-out packages to ascertain accuracy of entries and credits.
Customer Service Representative
SHB Logistics
07.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Sales Associate
Zumiez
06.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
Education
High School Diploma -
Cyprus High School
Magna, UT05.2019
Skills
- Customer Data Confidentiality
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Call Transfers
- Customer Account Management
- Customer Service and Assistance
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Wells Fargo
06.2022 - Current
Painter
SME Steel
07.2021 - 06.2022
Credit Card Specialist
Discover
06.2019 - 06.2020
Customer Service Representative
SHB Logistics
07.2018 - 05.2019
Sales Associate
Zumiez
06.2017 - 05.2018
High School Diploma -
Cyprus High School
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