Saul Uribe
Lynwood,CA
Summary
Dynamic Parts Specialist with extensive experience at Downey Nissan, excelling in inventory management and customer service. Proven ability to optimize stock control, resulting in increased customer satisfaction. Skilled in parts identification and training staff, fostering a collaborative environment that enhances productivity and efficiency. Strong problem-solving skills drive operational success.
Overview
13
13
years of professional experience
Work History
Parts Specialist
Downey Nissan
Downey, CA
03.2021 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Assitant Parts Manager
Ross Nissan Of El Monte
El Monte, CA
03.2013 - 04.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Submitted reports to senior management to aid in business decision-making and planning.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Reduced order processing time with efficient organization of incoming shipments and timely distribution.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Parts Advisor
Puente Hills Nissan
City of Industry, CA
06.2012 - 03.2013
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
Associate Of Arts - General Studies
Cerritos College
Norwalk, CAGED - General Studies
Lynwood High School
Lynwood, CA06.1998
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Forecasting and planning
- Parts identification
- Parts documentation
- Stock control
- Customer service
- Ordering parts
- Verbal and written communication
- Problem-solving skills
- Clean driving record
- Inventory management
- Forklift operation
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Parts Specialist
Downey Nissan
03.2021 - Current
Assitant Parts Manager
Ross Nissan Of El Monte
03.2013 - 04.2021
Parts Advisor
Puente Hills Nissan
06.2012 - 03.2013
Associate Of Arts - General Studies
Cerritos College
GED - General Studies
Lynwood High School