Saundre Witten-Scott
Sacramento,CA
Summary
Customer-focused professional with experience delivering personalized service, building client relationships, and creating positive customer experiences in fast-paced environments. Skilled in communication, product recommendations, scheduling, and sales support, with a strong interest in beauty, fragrance, and luxury brands.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Patient Care Coordinator
LaserAway
Oakland, California
01.2021 - 12.2025
- Coordinated patient schedules for consultations and treatments at a leading aesthetic clinic.
- Managed patient inquiries, providing clear information about services and procedures.
- Facilitated communication between patients and medical staff to enhance care experience.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Collaborated with team members to improve workflow efficiency and patient satisfaction.
- Processed patient intake information and updated medical records prior to treatment.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Assisted physicians in performing various procedures related to patient care needs.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Administrative Assistant
Brightstar Health
Lafayette, California
04.2022 - 05.2024
- Managed office communications and coordinated schedules for healthcare professionals.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Assisted in the preparation of reports and documentation for healthcare operations.
- Collaborated with team members to support patient care initiatives and administrative tasks.
- Maintained office supplies inventory and ordered materials as needed for daily operations.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Conducted research on various topics as requested by management.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
CSR 1
Blue Shield Blue Cross
Sacramento, CA
06.2018 - 02.2020
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Resolved billing issues by coordinating with internal departments and clients.
- Educated clients about policy options and coverage details through clear communication.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on customer service protocols and best practices for interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Kinney High School
Sacramento, CASkills
- Compliance adherence
- Problem solving
- Service-oriented mindset
- Effective communication
- Time management
- Attention to detail
- Multitasking Abilities
- Flexible and adaptable
- Relationship building
Timeline
Administrative Assistant
Brightstar Health
04.2022 - 05.2024
Patient Care Coordinator
LaserAway
01.2021 - 12.2025
CSR 1
Blue Shield Blue Cross
06.2018 - 02.2020
Kinney High School