Saurabh Varma
Store Manager
Houston,TX
Summary
Dynamic Store Manager with a proven track record at Pinnacle Oil Holdings LLC, excelling in customer service and inventory management. Enhanced customer satisfaction through effective team training and problem-solving, fostering a positive shopping environment. Recognized for driving sales growth and maintaining strong vendor relationships, ensuring a well-stocked and inviting store.
Overview
14
14
years of professional experience
Work History
Cashier Manager
Handi Stop
08.2025 - 01.2026
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
Store Manager
Pinnacle Oil Holdings LLC
Houston, TX
01.2024 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
Store Manager
Ihu Inc
Houston, TX
02.2012 - 01.2024
Store Owner
S S Mart
Denison, TX
08.2011
Education
Bachelor Of Commerce - Finance
Sd School
03.2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Friendly and positive
- Team leadership
- Outstanding communication skills
- Inventory management
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
Languages
English
Spanish
Hindi
Timeline
Cashier Manager
Handi Stop
08.2025 - 01.2026
Store Manager
Pinnacle Oil Holdings LLC
01.2024 - 05.2025
Store Manager
Ihu Inc
02.2012 - 01.2024
Store Owner
S S Mart
08.2011
Bachelor Of Commerce - Finance
Sd School