Saurav Shakya
Sunnyside,NY
Summary
Sales associate with 11 years of experience in customer service and sales, adept at fostering strong client relationships and driving repeat business. Proficient in POS systems, inventory management, and vendor relations, ensuring optimal stock levels and seamless operations. Committed to leveraging personalized service and effective communication to exceed company goals and enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Representative/ Manager
The Smoking Shop
09.2018 - 08.2024
- Sold high-end glass, vaporizers, smoking accessories, and cigars, increasing sales through personalized service.
- Built strong client relationships using excellent communication skills, resulting in repeat business.
- Assisted customers in finding products and provided detailed information on maintenance, enhancing customer satisfaction.
- Handled cash and credit transactions using Clover POS system and traditional cash register, ensuring accurate and efficient processing.
- Managed inventory, purchasing, vendor relations, and shipments, maintaining optimal stock levels and reducing shortages.
- Managed social media accounts with engaging posts to acquire new business and increase sales by 20%.
Waiter/Server/Host
whynotJazzRoom
06.2015 - 11.2017
- Delivered exceptional and prompt service, enhancing customer satisfaction and repeat patronage.
- Guided customers through menu options, improving their dining experience and increasing sales.
- Efficiently served food and wine, ensuring accurate and timely delivery to tables.
- Processed payments and closed checks, maintaining accuracy and speed in transactions.
- Provided technical support for live bands, ensuring high-quality sound and smooth performances.
Sales Representative/Florist
Sunnyside Florist
01.2013 - 04.2015
- Assisted customers with orders, ensuring satisfaction and repeat business.
- Designed 10 creative terrariums every day, boosting store traffic and sales.
- Created custom bouquets based on customer preferences and occasions.
- Provided plant care information, helping customers maintain plant health.
- Handled cash and credit card transactions accurately.
- Stocked and display merchandise to enhance store appeal.
Education
Certificate - Audio Production And Engineering
Garnish Music Production
Brooklyn, NY05.2017
Certificate -
New York Bartending School
New York, NY07.2017
High School Diploma -
Forest Hills High School
Forest Hills, NY06.2014
Skills
- Customer Service
- Inventory Management
- Rapport and relationship building
- Team Collaboration
- Organizational Skills
- Multitasking
- Problem-Solving
Languages
English
Nepali
Hindi
Interests
- Music Production and audio engineering
- Web Development and Design
- Coding and Programming
Timeline
Sales Representative/ Manager
The Smoking Shop
09.2018 - 08.2024
Waiter/Server/Host
whynotJazzRoom
06.2015 - 11.2017
Sales Representative/Florist
Sunnyside Florist
01.2013 - 04.2015
Certificate - Audio Production And Engineering
Garnish Music Production
Certificate -
New York Bartending School
High School Diploma -
Forest Hills High School
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