Savai O’Hara
Dallas,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
10
10
years of professional experience
Work History
Front Office Supervisor
Embassy Suites by Hilton
Dallas, TX
02.2024 - 11.2024
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Organized documents for company communication, travel vouchers, and payment services.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Created, prepared, and delivered reports to various departments.
Savai Calloway
CVS Pharmacy Technician
Venice, FL
03.2023 - 01.2024
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Front Desk Night Auditor
Hampton Inn Suites
Sacramento, CA
01.2021 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Reviewed checklist on daily basis and planned shift accordingly.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Documented accounts and logs throughout shift to keep up with requirements.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Planned coverage needs and organized services to support incoming special events.
- Monitored facility security for guest and personnel safety.
- Checked requests and room service for accuracy and guests needing assistance.
Leasing Consultant
Tricorn Residential
Nashville, TN
08.2020 - 01.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Technical Support Representative
The Green Companies
Nashville , Tennessee
02.2019 - 06.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Manager
McDonald's
Smyrna, TN
01.2015 - 02.2019
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted customers at drive-thru and took food orders.
Education
High School Diploma -
Smyrna High School
Smyrna, TN05.2020
Skills
- Cash Handling
- Sales expertise
- Practice management
- Stocking and replenishing
- Computer competencies
- Preparing reports
- New hire training
- Customer service orientation
- Database Management
- Payment Oversight
- Guest Message Transmission
- Online Bookings Management
- Data Gathering
- Customer Retention
- Multi-line phone proficiency
- User Experience
- Data Recovery
- Tracking and Documentation
- Software Diagnosis
- Issue and Resolution Tracking
- Service Schedule Coordination
- User Support and Troubleshooting
- Training Material Development
- Leasing Terms and Specifications
- Process Verification
- Prospecting Assistance
Languages
French
Limited Working
Timeline
Front Office Supervisor
Embassy Suites by Hilton
02.2024 - 11.2024
Savai Calloway
CVS Pharmacy Technician
03.2023 - 01.2024
Front Desk Night Auditor
Hampton Inn Suites
01.2021 - 01.2023
Leasing Consultant
Tricorn Residential
08.2020 - 01.2021
Technical Support Representative
The Green Companies
02.2019 - 06.2020
Manager
McDonald's
01.2015 - 02.2019
High School Diploma -
Smyrna High School