Savana Mulligan
Strickland Brothers 10 Min Oil Change
Ramseur,NC
1
Language
9
years of professional experience
Dynamic Store Manager with a proven record in customer service, team building, and operational efficiency. Committed to enhancing team performance and streamlining processes to drive sales and customer satisfaction.
Work History
Assistant Store Manager
7 Months- Led initiatives to streamline checkout processes, reducing wait times and improving transaction efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved customer complaints promptly, fostering loyalty and positive shopping experiences.
- Performed oil changes efficiently, ensuring adherence to safety protocols and service standards.
- Mentored junior staff on best practices for vehicle maintenance and customer service techniques.
- Conducted routine inspections to identify potential issues and recommend necessary repairs.
- Maintained accurate records of services performed, ensuring compliance with industry regulations.
- Implemented inventory management practices to minimize waste and optimize resource allocation.
- Collaborated with team members to foster a positive work environment focused on continuous improvement.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Maintained accurate records of services performed, ensuring proper billing and tracking for future reference.
- Increased overall shop productivity by assisting colleagues with additional tasks during peak service times.
Assistant Store Manager
5 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management systems, increasing accuracy in stock levels and reducing discrepancies.
- Analyzed sales data to identify trends, optimizing product placement and promotional strategies.
- Coordinated visual merchandising efforts, improving store layout for enhanced customer experience.
- Developed employee schedules to align staffing with peak business hours, maximizing efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities and all bank transactions and daily deposits.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipping to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Office Assistant
7 Years 6 Months- Coordinated scheduling for team meetings and client consultations, enhancing workflow efficiency.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Managed office supplies inventory, ensuring timely availability for operational needs.
- Assisted in preparing project estimates and proposals, supporting sales initiatives effectively.
- Trained new staff on office procedures and software applications to ensure seamless onboarding.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
Education
High School Diploma
Skills
Customer engagement
POS systems operations
Store operations
Team leadership
Customer engagement
Inventory control
Team building and leadership
Staff training and coaching
Problem-solving
Mentoring
Performance metrics
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Strickland Brothers 10 Min Oil Change
01.2026 - CurrentRead More
Assistant Store Manager
Handee Hugo
08.2025 - 01.2026Read More
Office Assistant
Hollingsworth Painting & Washing LLC
02.2018 - 08.2025Read More
Eastern Randolph High School
High School Diploma
Read More