Savanah Shellhamer
St. Petersburg
Summary
Results-driven individual with experience in customer service and cybersecurity. Skilled in multitasking and time management, consistently meeting service goals while ensuring customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Server
Mad beach cantina
Madeira Beach
03.2026 - Current
- Delivered exceptional customer service in high-volume dining environment, enhancing guest satisfaction.
- Took and processed food and drink orders with precision, ensuring timely service during peak hours.
- Recommended menu items based on customer preferences and dietary needs.
- Executed opening and closing duties, including setting up dining area and restocking supplies to maintain operational flow.
- Operated POS terminals to input orders, split bills, and calculate totals.
Barista
Llama Java Coffee
Madeira Beach
04.2024 - Current
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and coffee brewing equipment efficiently.
- Handled cash and processed transactions accurately at the register.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Demonstrated reliability by managing multiple responsibilities simultaneously and consistently meeting shift requirements.
Employee
Wendy's
St. Petersburg
05.2023 - 01.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bootcamp For Cybersecurity
USF
- Completed intensive coursework in network security, data analysis, and system troubleshooting.
- Gained hands-on experience in vulnerability assessment, log analysis, and securing system configurations.
- Used tools: Wireshark, Nmap, Metasploit.
- Operating Systems: Linux (Kali, Ubuntu), Windows Server.
- Concepts: Risk assessment, password security, data protection.
Education
High School Diploma -
Florida Unschoolers
Homeschooled02-2024
Skills
- Customer service
- POS operation
- Supply management
- Problem solving
- Menu memorization
- Strong work ethic
- Multitasking and organization
- Time management
Timeline
Server
Mad beach cantina
03.2026 - Current
Barista
Llama Java Coffee
04.2024 - Current
Employee
Wendy's
05.2023 - 01.2025
Bootcamp For Cybersecurity
USF
High School Diploma -
Florida Unschoolers