Savanah Wallis
Raeford,NC
Summary
Strategic Vice President known for productivity and efficient task completion. Was in charge of 9 locations. Possess in-depth knowledge in operational management, financial oversight, and team leadership. Excel in communication, problem-solving, and strategic planning to drive organizational success.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vice President
Elim ministries international
Fayetteville, NC
08.2023 - 03.2025
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Established performance standards for staff members in order to drive productivity levels up.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Hired, trained, and mentored staff members to maximize productivity.
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Processed efficient and accurat.
- Solved complex problems related to payroll processing quickly and efficiently.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Provided training to new payroll department staff on payroll systems and procedures.
- Processed payroll , paid bills and rents.
Manager
Elim ministries international
Fayetteville, NC
02.2014 - 08.2023
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
Elim ministries international
Fayetteville, NC
11.2012 - 02.2014
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions, and offered product advice.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- In charge on volunteer and community service.
- Priced merchandise.
Summer Camp Staff Member
Fort Caswell
Oak Island, North Carolina
06.2013 - 08.2013
- Worked cafeteria
- Kept kitchen clean and up to standard
- Restocked utility
- Served food
- Cleaned and maintained dish pit
- Interacted with campers
- Worked with children in camp activities
Summer Camp Staffer
Fort Caswell
Oak Island, North Carolina
06.2012 - 08.2012
- Worked cafeteria
- Kept kitchen clean and up to standard
- Restocked utility
- Served food
- Cleaned and maintained dish pit
- Interacted with campers
- Worked with children in camp activities
Education
High School Diploma -
Crystal Coast Academy
North Carolina 05-2015
Skills
- Financial management
- Employee relations
- Performance management
- Payroll administration
- Budget monitoring
- Sales promotion
- Conflict resolution
- Training and mentoring
- Account management
- Customer service
- Recruiting and interviewing
- Decision-making
- Complex Problem-solving
- Cash handling
- Point-of-sale operation
- Inventory
- Leadership
- Recordkeeping
- Task prioritization
- Planning
- Communication
- Flexible and adaptable
- Multitasking
Certification
- Cpr / First Aid Certified
References
References available upon request.
Timeline
Vice President
Elim ministries international
08.2023 - 03.2025
Manager
Elim ministries international
02.2014 - 08.2023
Summer Camp Staff Member
Fort Caswell
06.2013 - 08.2013
Cashier
Elim ministries international
11.2012 - 02.2014
Summer Camp Staffer
Fort Caswell
06.2012 - 08.2012
High School Diploma -
Crystal Coast Academy