Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savanna Brown

Scituate,RI

Summary

Detail oriented customer service professional with 5+ years' experience in the industry, seeking a full-time opportunity in a fast paced environment. Known to go about and beyond to get the job done. Eager to utilize strong organizational and planning skills to create a memorable customer experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Host/ Manager in Training

Blackies
05.2019 - Current
  • Developed rapport with regular clientele, fostering loyalty and repeat business.
  • Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience,allowing for a 50% increase in customers served
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Assisted servers with food delivery when needed to improve overall service speed during busy times.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • correctly identifies appropriateness of schedules and manages upwards of 1200 weekly reservations
  • accurately take detailed messages
  • proficient in several operating systems, including toast, seven rooms, and seven shift
  • Streamlined communication between kitchen and wait staff for improved service efficiency.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Played an integral role in conflict resolution processes, addressing interpersonal issues among team members promptly and fairly to maintain a harmonious work environment conducive to optimal productivity levels.

Stylist and Receptionist

Hair Sanity
08.2016 - 06.2019
  • Preserved patient safety by following safety protocols.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.

Education

Phase Two: Honor Program -

Paul Mitchell The School
Cranston, RI
05.2016

High School Diploma -

Scituate High School
North Scituate, RI
06.2015

Skills

  • Dining room management
  • Guest Engagement
  • Customer-Oriented
  • Effective Multitasking
  • Dispute Mediation
  • Exceptional communication
  • Staff Coordination
  • Customer Service
  • Detail Oriented

Certification

  • ServSafe
  • Licensed Cosmetologist

Timeline

Lead Host/ Manager in Training

Blackies
05.2019 - Current

Stylist and Receptionist

Hair Sanity
08.2016 - 06.2019

Phase Two: Honor Program -

Paul Mitchell The School

High School Diploma -

Scituate High School

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Savanna Brown