Andrew Jalen Walsh
Piscataway
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Self-starter, familiar with organizing seating for individuals or parties to maximize guest satisfaction. Dedicated to providing customer satisfaction. Comfortable working in fast-paced environments and handling demanding workload. Team player.
Overview
7
7
years of professional experience
Work History
Lead Host/ Server
Cheesecake Factory
03.2021 - Current
- Tracked seated guests and available seating using computer based and mobile reservation software.
- Greeted arriving guests, assigned them to available tables and had them escorted to their seats.
- Managed guest expectations by relaying information regarding wait times and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Encouraged team members to provide excellent customer service during their shifts.
- Assisted staff by serving food or beverages or bussing tables.
- Demonstrated strong organizational skills when handling multiple tasks simultaneously.
- Provided excellent customer service by anticipating guests’ needs before they arose.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Resolved customer complaints quickly while maintaining professional demeanor.
- Assisted in other areas of the restaurant as necessary.
- Inspected dining and serving areas cleanliness and proper setup.
- Answered telephones to provide dining information and take reservations.
Umpire
New Jersey Youth Baseball Leagues
03.2018 - Current
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Intervened as necessary to ensure the safety of participants and spectators.
- Educated players on rules of baseball before each game.
Teacher Assistant and Child After-care Provider
Piscataway Schools, Eisenhower Elementary School
11.2019 - 02.2020
- Tutored students requiring extra help and assisted with completion of homework assignments.
- Supervised children at play-time ensuring safety and appropriate interaction with other children.
- Directed staggered dismissal as parents arrived to pick up children.
Education
Communications
Point Park College
Pittsburg, PA12.2021
Freshmen requirements
Raritan Valley Community College
Somerville, NJ12.2020
Skills
- Exceptional communication
- Strong leadership
- Reservation management
- Dining room management
- Meeting facilitation
- Upselling strategies
- Food Safety compliance
- Task Delegation
- Hygiene Standards enforcement
- POS system operation
- Customer Service
- Guest relations
- Team Management
- Payment processing
- Promotional events
- Effective multitasking
- Detail-oriented
Timeline
Lead Host/ Server
Cheesecake Factory
03.2021 - Current
Teacher Assistant and Child After-care Provider
Piscataway Schools, Eisenhower Elementary School
11.2019 - 02.2020
Umpire
New Jersey Youth Baseball Leagues
03.2018 - Current
Freshmen requirements
Raritan Valley Community College
Communications
Point Park College
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