Summary
Overview
Work History
Education
Skills
Timeline
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Summer Hodgson

Marysville,PA

Summary

Professional with proven expertise in team management and customer service, honed at Outback Steakhouse and other leading companies. Excelled in dining room management, significantly reducing guest wait times through effective task delegation. Demonstrated strong leadership and adeptness in high-pressure situations, ensuring seamless operations and exceptional guest experiences. Adept at delegating tasks to team members to ensure maximum productivity during shifts.

Overview

4
4
years of professional experience

Work History

Lead Host

Outback Steakhouse
10.2022 - Current
  • Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
  • Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
  • Ensured compliance with health department regulations by overseeing cleanliness standards at the host station and entrance area.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Handled high-pressure situations calmly and professionally while maintaining composure under stress.

Shoe Sales Associate

Journeys Kidz
02.2021 - 09.2021
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.

Cashier

Giant Food Stores
09.2021 - 10.2022
  • .
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Northern York County Highschool
Dillsburg, PA

Skills

  • Team Management
  • Task Delegation
  • Dining room management
  • Strong leadership
  • Customer Service

Timeline

Lead Host

Outback Steakhouse
10.2022 - Current

Cashier

Giant Food Stores
09.2021 - 10.2022

Shoe Sales Associate

Journeys Kidz
02.2021 - 09.2021

Northern York County Highschool

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Summer Hodgson