Summary
Overview
Work History
Education
Skills
Timeline
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Savanna Day

Nicholasville,KY

Summary

Hardworking and reliable Shift Leader with 5 years experience in the customer service industry. Excellent motivational leader that successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating warm and welcoming environment for guests.

Overview

6
6
years of professional experience

Work History

Shift Lead

Chick-fil-A
03.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Operated cash register and POS systems during peak rush, serving 75-100 guests per hour with excellent accuracy levels.
  • Completed store opening and closing procedures.
  • Collected information via phone call and in-person to place and fulfill large catering orders.
  • Paid strong attention to detail to properly gather and organize items for catering and delivery orders.

Cashier

Dicks Sporing Goods
09.2018 - 03.2020
  • Operated cash register for cash, check and credit card transactions with stellar accuracy.
  • Worked flexible schedule and extra shifts to accommodate employer and meet business needs.
  • Helped customers complete purchases, locate items in store and join reward programs.
  • Promoted customer loyalty program and credit card specials by delivering friendly service and knowledgeable assistance.
  • Restocked and organized merchandise on front end.
  • Answered phone calls and provided customers with information to their questions, or quickly and kindly transferred them to a department who could.

Team Member

Raising Cane's
02.2017 - 09.2018
  • Kept work areas clean and organized to promote efficiency and team safety.
  • Learned all required skills quickly to maximize performance and provide wonderful customer service.
  • Operated cash register and POS systems in the drive-thru to quickly and accurately serve customers.
  • Contributed to team success by completing tasks in a timely manner.
  • Developed strong relationships with coworkers and managers to work cooperatively.

Education

Associate of Arts - General Psychology

Bluegrass Community And Technical College
Lexington, KY

High School Diploma -

West Jessamine High School
Nicholasville, KY
05.2018

Skills

  • Oral and Written Communication
  • Willingness to Learn
  • POS Transactions
  • Food Safety and Sanitation
  • Guest Satisfaction
  • Computer Software
  • Time Management
  • Strong Work Ethic
  • Teamwork

Timeline

Shift Lead

Chick-fil-A
03.2020 - Current

Cashier

Dicks Sporing Goods
09.2018 - 03.2020

Team Member

Raising Cane's
02.2017 - 09.2018

Associate of Arts - General Psychology

Bluegrass Community And Technical College

High School Diploma -

West Jessamine High School

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Savanna Day