Summary
Overview
Work History
Education
Skills
Timeline
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Savanna Dixon

Columbus,Ohio

Summary

Dynamic professional with a proven track record in hospitality and management, exemplified during my tenure at Athletic Club of Columbus. Skilled in fostering team unity and enhancing customer satisfaction through exceptional service and effective communication. Demonstrated expertise in multitasking and maintaining high cleanliness standards, significantly improving operational efficiency.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
8
years of professional experience

Work History

Server

Local Cantina
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Fine Dining Bartender

Athletic Club of Columbus
06.2023 - 03.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Department Lead

Kroger Clicklist
11.2020 - 05.2021
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Coordinated efforts among team members during times of change or crisis management situations.
  • Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.

Assistant Manager

Arby's
06.2016 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Graduation Alliance
Columbus. OH
12-2024

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Cleanliness and hygiene
  • Customer rapport
  • Recruiting and interviewing

Timeline

Server

Local Cantina
04.2024 - Current

Fine Dining Bartender

Athletic Club of Columbus
06.2023 - 03.2024

Department Lead

Kroger Clicklist
11.2020 - 05.2021

Assistant Manager

Arby's
06.2016 - 09.2020

High School Diploma -

Graduation Alliance

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Savanna Dixon