Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savanna Ells

Morgantown,WV

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

3
3
years of professional experience

Work History

Barista

Presotea
03.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, tea machines, and other equipment.
  • Memorized recipes for specialty tea beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Hostess/Expo

CJ's Brewing Company
11.2020 - 12.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service, best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Delivered correct food items to tables according to order documentation.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cleaned and sanitized food preparation and serving areas.

Education

Hospitality Tourism Management

West Virginia University
Morgantown, WV
05.2027

Skills

  • Menu Optimization
  • Adaptive and Creative
  • Operation Monitoring
  • Front Counter Maintenance
  • Ability to Adapt
  • Upselling
  • Food Production
  • Active Listening and Communication
  • Guest Inquiries

Timeline

Barista

Presotea
03.2022 - Current

Hostess/Expo

CJ's Brewing Company
11.2020 - 12.2021

Hospitality Tourism Management

West Virginia University

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Savanna Ells