Savanna Gonzalez
Tarawa Terrace II,NC
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-5
Tarawa Terrace Elementary
04.2023 - Current
- Improved student engagement by incorporating interactive activities and group projects into lesson plans.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Increased parent involvement through effective communication and regular progress updates on their child''s academic performance.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
Customer Service Representative
Eventus WholeHealth
06.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted patients and patient families with medication and provider orders.
Administrative Assistant
Child Development Ctr
03.2021 - 03.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Applied Science - Prenursing Studies
Calhoun Community College
Tanner, AL12.2027
Associate of Applied Science - Medical Assisting
Miracosta College
Oceanside, CA05.2020
Skills
- Student Engagement
- Health and Safety
- Instructional Strategies
- Special Education Support
- Bilingual
- CPT MEDISOFT MICROSOFT
- NHA CERTIFIED MEDICAL CODING AND BILLING
- HIPAA COMPLIANCE
Timeline
Substitute Teacher, K-5
Tarawa Terrace Elementary
04.2023 - Current
Customer Service Representative
Eventus WholeHealth
06.2022 - 04.2023
Administrative Assistant
Child Development Ctr
03.2021 - 03.2022
Associate of Applied Science - Prenursing Studies
Calhoun Community College
Associate of Applied Science - Medical Assisting
Miracosta College
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