Savanna Hamm
Louisville,KY
Summary
Dynamic professional with a proven track record at Stoney River Steakhouse, excelling in high-volume dining and enhancing customer satisfaction through expert menu recommendations and efficient service. Skilled menu knowledge, fostering positive relationships, and teamwork.
Overview
3
3
years of professional experience
Work History
Server
Stoney River Steakhouse
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Merchandise Service Technician
Lowe’s
09.2021 - 05.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
Education
N/A - Human Resources Development
Lindsey Wilson College
Columbia, KYSkills
Stocking and replenishing
Order delivery practices
Food spoilage prevention
Cash handling
Hospitality service expertise
High-volume dining
Menu memorization
Performance improvement
Item promotion
Timeline
Server
Stoney River Steakhouse
05.2023 - Current
Merchandise Service Technician
Lowe’s
09.2021 - 05.2023
N/A - Human Resources Development
Lindsey Wilson College