Savanna Hernandez
New Hudson,MI
Summary
Results-driven manager with 4+ years of leadership experience in operations, training, and customer service. Skilled in coaching teams, solving problems, and maintaining high service standards. Ready to bring leadership and collaboration to a fast-paced business.
Overview
7
7
years of professional experience
Work History
Product Specialist
Feldman Automotive
07.2025 - Current
- Educated customers on vehicle features, trim differences, and technology options during showroom consultations.
- Coordinated test drives, vehicle deliveries, and product demonstrations to support smooth sales transactions.
- Maintained deep knowledge of inventory, incentives, and manufacturer updates to guide accurate recommendations.
- Presented financing and technology explanations clearly, improving customer confidence throughout the buying process.
General Manager
McDonalds
02.2021 - 07.2025
- Directed restaurant operations, ensuring food safety, service standards, and daily compliance.
- Monitored inventory levels and ordering to reduce waste and maintain stock.
- Trained managers and crew on procedures, guest service, and operational expectations.
- Reviewed performance indicators to improve speed, accuracy, and customer satisfaction.
Waitress
Tammy's Bakery & Cafe
08.2019 - 05.2023
- Greeted guests promptly and presented bakery menu options with attentive, friendly service.
- Processed payments accurately using point-of-sale system and balanced cash drawer.
- Resolved customer concerns professionally, preserving positive guest experiences.
Education
High School Diploma -
Laingsburg High School
Laingsburg, MI05-2023
Skills
- Customer relations
- Product education
- Sales management
- Product knowledge
- Problem-solving
- Teamwork and collaboration
Timeline
Product Specialist
Feldman Automotive
07.2025 - Current
General Manager
McDonalds
02.2021 - 07.2025
Waitress
Tammy's Bakery & Cafe
08.2019 - 05.2023
High School Diploma -
Laingsburg High School