Savanna Holliday
Allentown,PA
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
06.2023 - Current
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Memorized official and off-menu coffee and tea preparations.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked brewing equipment for proper functionality.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Worked effectively in team environments to make the workplace more productive.
Server
Movie Tavern
01.2022 - 01.2023
- Stayed informed about daily specials, new menu items, promotions.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Emmaus High School
06-2025
Skills
- Team collaboration
- Guest services
- Opening and closing duties
- Team player
- Clear communication
- Friendly and outgoing
- Safe food handling practices
- Coffee and tea expertise
- Verbal and written communication
- Active listener
- Coffee machinery
- Smoothie making
- Time management
- Customer service
- Customer support
- Problem resolution
Timeline
Customer Service Associate
Wawa
06.2023 - Current
Server
Movie Tavern
01.2022 - 01.2023
High School Diploma -
Emmaus High School
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