Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savanna Matzner

Aurora,CO

Summary

Flexible hard worker ready to learn and contribute to team success.

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

United Airlines
Denver, Colorado
08.2024 - Current
  • Assisted customers with flight bookings and itinerary changes.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Independent Beauty Consultant

Sephora Germany
Cologne, NRW
07.2023 - 12.2023
  • Recommended appropriate products to meet customers' individual needs.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Assisted clients with color matching, skin tone selection, and application techniques.
  • Researched current industry trends and competitor activities.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Passenger Service Agent

Swissport
Cologne, NRW
04.2021 - 06.2023
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Monitored passenger traffic flow at the gate area to ensure efficient boarding of the Aircraft.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.

Retail Sales Associate

REWE Germany
Ittenbach , Nrw
12.2020 - 05.2021
  • Helped customers by answering questions and locating merchandise.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Education

High School Diploma -

High School Siegburg
Siegburg, Germany
01-2021

Skills

  • Sales expertise
  • Cash Handling
  • Customer Service Management
  • Strong Work Ethic
  • Verbal and written communication
  • Cultural Awareness
  • Emergency Situations Management
  • Marketing
  • Team Player
  • Creative
  • Fluent in English and in German
  • Customer service
  • Effective communication
  • Time management

Timeline

Customer Service Representative

United Airlines
08.2024 - Current

Independent Beauty Consultant

Sephora Germany
07.2023 - 12.2023

Passenger Service Agent

Swissport
04.2021 - 06.2023

Retail Sales Associate

REWE Germany
12.2020 - 05.2021

High School Diploma -

High School Siegburg

Similar Profiles

CREATE PROFILE
Savanna Matzner
Want your own profile? Build for free at Resume-Now.com