Motivated and disciplined individual that thrives in social settings, team oriented yet self motivated. Highly skilled in time management with a strong commitment to professional growth and career advancement.
Overview
7
7
years of professional experience
Work History
Sales Operations Coordinator
Sovos Brands Intermediate
Charlotte, NC
07.2023 - 08.2024
Developed and implemented strategies to improve customer experience and satisfaction.
Lead new customer set up and onboarding process.
Enhanced sales productivity by enabling the team to work smarter by simplifying the process.
Analyzed sales data and promotions to identify areas of improvement and growth potential.
Supported to the sales team in the grocery sector with process improvement, measuring, and tracking.
Monitored daily sales operations activities to ensure accuracy and compliance with established standards.
Receptionist
Associated Tax Services
Gastonia, NC
01.2019 - 05.2023
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Welcomed customers to the front desk and engaged in friendly conversation while conducting the check-in process.
Verified accuracy and completeness of data populated manually into Excel spreadsheets.
Scheduled appointments for clients, customers, and other visitors.
Assisted in processing tax returns.
Planned and organized occasional events for the company.
Private Nanny
Various Families
Charlotte, NC
01.2018 - 12.2022
Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
Assisted with homework, tutoring and school projects as needed.
Responded quickly in emergency situations using sound judgment and problem solving skills.
Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
Developed an understanding of each child's individual strengths and weaknesses.
Education
Associate of Arts - Business Administration And Management
Gaston College
Dallas, NC
01-2021
Skills
Sales floor organization
Professional and polished presentation
Proficient in Microsoft Office
Experience with the following programs: Circana, Exceedra, Numerator, and Salsify to support tracking ads and promotional events
Financial acumen and the ability to work well with data
Collaborative mindset and ability to demonstrate a winning spirit
Customer Relations
Time management
Affiliations
Other interests: Skiing, golfing, volunteering, and teaching dance.
Accomplishments
NFL Cheerleader for the Carolina Panthers
References
References available upon request.
Timeline
Sales Operations Coordinator
Sovos Brands Intermediate
07.2023 - 08.2024
Receptionist
Associated Tax Services
01.2019 - 05.2023
Private Nanny
Various Families
01.2018 - 12.2022
Associate of Arts - Business Administration And Management
Gaston College
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