Savanna Mcnally
Evansdale,IA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Debt Collector
CBE Companies Inc.
Cedar Falls, IA
03.2024 - Current
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
Customer Service Representative
Home Depot
Waterloo, IA
03.2021 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Sandwich Artist
Subway
Evansdale, IA
06.2020 - 03.2021
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Stocked shelves with products and supplies.
- Assisted in the training of new staff members on proper sandwich-making techniques.
Dietary Aide
Friendship Village -Lakeview Landing
Waterloo, IA
02.2019 - 06.2020
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
Education
High School Diploma -
East High School
Waterloo, IA05-2022
Skills
- Business Correspondence Writing
- Account Management
- Performance Improvements
- Collections best practices
- Friendly, Positive Attitude
- Problem Resolution
- Flexible and Adaptable
- Dependable and Responsible
- Honest and Trustworthy
- Computer Skills
Timeline
Debt Collector
CBE Companies Inc.
03.2024 - Current
Customer Service Representative
Home Depot
03.2021 - 02.2024
Sandwich Artist
Subway
06.2020 - 03.2021
Dietary Aide
Friendship Village -Lakeview Landing
02.2019 - 06.2020
High School Diploma -
East High School