Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savanna Mitchell

Missouri City,TX

Summary

Accommodating Customer Support Specialist with a history of exceeding customer expectations through effective communication and targeted solutions. Demonstrated ability to reduce customer dissatisfaction in high-pressure situations while accurately documenting call details and preparing reports. Focused on delivering relevant information to retain clients and ensure satisfaction.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Verizon Wireless
Houston, Texas
04.2024 - 06.2026
  • Assisted customers with inquiries regarding plans, billing, and services.
  • Resolved technical issues related to devices and network connectivity.
  • Documented customer interactions in the company's CRM system.
  • Provided product recommendations based on customer needs and preferences.

Client Service Representative

Blue Cross Blue Shield of Texas
Dallas, Texas
03.2022 - 10.2024
  • Provided excellent customer support addressing inquiries and resolving issues promptly.
  • Assisted clients in navigating health insurance options and benefits effectively.
  • Maintained accurate records of client interactions and transactions in the database.
  • Collaborated with team members to enhance service delivery and improve client satisfaction.

Cashier

Walmart
Houston, Texas
05.2021 - 09.2024
  • Processed customer transactions accurately and efficiently at high-volume checkout lanes.
  • Utilized point-of-sale systems for processing payments and managing cash register operations.
  • Assisted customers with product inquiries and provided exceptional service throughout the shopping experience.
  • Maintained clean and organized checkout area to enhance customer satisfaction and workflow efficiency.
  • Trained new cashiers on policies, procedures, and customer service best practices effectively.

Education

John L Woods Charter School
Houston, Texas

Some College (No Degree) - General Studies

Houston Community College
Houston, TX

Skills

  • Customer relationship management
  • CRM record-keeping
  • Tech support
  • Billing assistance
  • Service delivery improvement
  • Process optimization
  • Team collaboration
  • Time management
  • Effective communication
  • Detail orientation
  • Customer service

Timeline

Call Center Representative

Verizon Wireless
04.2024 - 06.2026

Client Service Representative

Blue Cross Blue Shield of Texas
03.2022 - 10.2024

Cashier

Walmart
05.2021 - 09.2024

John L Woods Charter School

Some College (No Degree) - General Studies

Houston Community College
Savanna Mitchell