Savanna Ridd
Fort Stewart,GA
Summary
Dynamic Shift Manager with a proven track record in leadership, customer service, and team training. Expertise in problem-solving and operational efficiency, consistently delivering positive customer experiences and motivating teams to achieve performance goals.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
Holladay, UT
10.2020 - 08.2025
- Supervised daily operations to ensure satisfactory customer service and efficent service
- Trained and led team members on service standards
- Restocked and maintaned inventory to maintain good operational flow
- Set goals to motivate the crew, and celebrated when the team achieved their goals or a new milestone.
- Corrected behvaiors, or operational errors within the store during shifts.
- Resolved customer complaints with effieceny and hospitality.
- Delegated tasks to optimize labor and productivity.
- Managed daily cash drawers ensuring everything is counted correctly.
- Kept everything tidy, and clean to promote good operational flow.
- Ensured all food was safely prepared to meet company and state health regulations.
Team Member
Chick-fil-A
Lehi, Utah
11.2024 - 05.2025
- Worked with other team members to maintain clean and an organized work enviornment.
- Assisted with stocking and putting away truck orders.
- Operated the point of sale systems for customer transactions.
- Greeted guests with freindly service and knowledge of the menu.
- Followed food safety procedures and kept the enviornment clean.
- Worked hard to learn new tasks and procedures to maximize work performance.
- Opening the store, preparing product to ensure efficent work flow throughout the day.
Education
High School Diploma -
Jordan High School
Sandy, UT05-2022
Skills
- Inventory management
- Cash handling
- Customer service
- Food safety compliance
- Team leadership
- Operational efficiency
- Conflict resolution
- Staff training
- Performance motivation
- Productivity optimization
- Time management
- Effective communication
- Detail orientation
- Customer service focus
- Interpersonal skills
- Handling customer complaints
- Delegating work
Timeline
Team Member
Chick-fil-A
11.2024 - 05.2025
Shift Manager
McDonald's
10.2020 - 08.2025
High School Diploma -
Jordan High School