Savanna Tevis
Irvine,KY
Summary
Detail-oriented professional specializing in customer service with proven expertise in front desk operations and appointment scheduling. Demonstrated ability to enhance patient experiences through effective communication and organizational skills. Strong track record of managing high-volume environments while maintaining exceptional service standards.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Office Representative
CommonSpirit Medical Group
Richmond, Kentucky
05.2023 - Current
- Coordinated patient referrals to specialists and healthcare providers, facilitating seamless patient transitions.
- Managed appointment scheduling and ensured timely follow-ups for patients.
- Communicated effectively with patients regarding referral processes and requirements.
- Maintained referral tracking systems, supporting data accuracy and compliance with healthcare regulations.
- Managed multi-line phone system, ensuring timely call routing to appropriate staff members.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments and coordinated meeting room availability for staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Collaborated with team members to streamline front desk operations and improve efficiency.
- Processed incoming and outgoing mail, ensuring timely distribution to recipients.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained referral tracking systems, supporting data accuracy and compliance with healthcare regulations.
Bank Teller
Whitaker Bank
Stanton, Kentucky
06.2022 - 05.2023
- Processed customer transactions with efficiency and accuracy at Whitaker Bank.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Balanced cash drawer daily, ensuring precision in financial transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with account inquiries, ensuring clear understanding of services available.
- Collaborated with team members to improve service delivery and streamline operational processes.
- Ensured confidentiality of bank records and customer information, protecting sensitive data.
Certified Nursing Assistant
Baptist Health Lexington
Lexington, Kentucky
06.2019 - 03.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with daily living activities and personal care routines.
- Monitored vital signs and reported changes to nursing staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Documented patient information accurately in electronic health records.
- Maintained cleanliness and safety of patient rooms and common areas.
- Provided emotional support and companionship to patients and families.
- Participated in training sessions to enhance caregiving skills and techniques.
Education
High School Diploma -
Madison Southern High School
Berea, KY06-2011
Skills
- Appointment scheduling
- Patient referrals
- Patient registration
- Referral verification
- Insurance eligibility checks
- Insurance claims
- Electronic health records management
- Medical records management
- Medical billing
- Medical billing and coding
- HIPAA compliance
- HIPAA guidelines
- Front desk operations
- Call handling techniques
- Patient engagement strategies
- Financial transaction management
- Time management
- Attention to detail
- Problem solving
- Effective communication
- HIPAA guidelines
- Insurance claims
Certification
- CNA
Timeline
Medical Office Representative
CommonSpirit Medical Group
05.2023 - Current
Bank Teller
Whitaker Bank
06.2022 - 05.2023
Certified Nursing Assistant
Baptist Health Lexington
06.2019 - 03.2022
High School Diploma -
Madison Southern High School