Savannah Archuleta
Customer Service Associate
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chuck Smith Aircraft LLC
Torrance, CA
02.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
Warehouse Associate
Macys Warehouse
Goodyear, AZ
09.2021 - 01.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Performed inventory counts and stocked merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Ombudsman - Charter West High School
Glendale, AZ 05.2020 - 05.2020
Skills
Complaint resolution
International sales support
Service standard compliance
Sales expertise
Technical Support
Administrative support
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Soccer
Team Competitive Soccer Player for 10 years
Timeline
Warehouse Associate
Macys Warehouse
09.2021 - 01.2022
High School Diploma -
Ombudsman - Charter West High School
05.2020 - 05.2020
Customer Service Representative
Chuck Smith Aircraft LLC
02.2020 - 07.2022